What are current poolside restrictions during COVID?
Don’t swim or attend a venue to bring a swimmer if you have a temperature or other possible symptoms.
Bring hand sanitiser and please use it before entering the pool area.
Temperature checks will be carried out before you enter the pool area. We will also be checking the temperature of our instructors as they arrive. Whilst we will endeavour to give you the same instructor each week, this may not be possible due to the changes surrounding Covid.
Come swim ready to allow space for social distancing.
Bring all own equipment (googles, swim hat, float, armbands etc) as we are unable to provide kit at this time.
Children to arrive wearing inflated armbands unless they have achieved their 25m distance badge. This is to maintain swimmer safety as instructors for Caspian swimmers and above need to remain poolside.
Keep a safe distance under current guidance all waiting parents/carers must social distance and cannot be poolside. It is recommended they stay with their cars, only stepping forward to be with their child at the start and end of lessons. Please don’t bring any other family members unless absolutely necessary.
Please follow all signage at the pool and any instructions the staff might give you.
Parents not being poolside… especially for shy children, babies, young children, children with disabilities or chronic illnesses.
We understand if you are used to sitting poolside the changes we have had to put in place due to Covid-19 are going to be difficult for some.
If your child is under 3 you will be in the water with them (1 parent only).
If your child is aged 3 – 5 and moving into our Coral preschool stage our instructors will be in the water with them helping them to physically learn.
If your child is aged 5+ and is confident enough to be in a group lesson then they will soon get used to you leaving poolside. We will be teaching them from poolside and if they are not swimming 25m confidently then the use of armbands will be needed for safety and to ensure they are strong and confident with their strokes before armbands are slowly removed. Please rest assured that we have only the best level 2 experienced instructors teaching these groups and they are very capable of achieving good results using our methods from poolside.
Changing facilities are not currently available at all pools for swimmers to use after lessons due to venue restrictions and social distancing.
Masks must be worn in enclosed spaces where social distancing is not possible or you are coming into contact with people you would not normally meet. If you come into the pool building for any reason, please wear a mask unless you are exempt. Children do not need masks.
Parents having to wait in their cars during lessons We understand that waiting in your car or outside is not ideal but due to the new covid-19 procedures this is the only safe way to maintain running our lessons. Please do bear with us while we all get used to the new normal. We have to limit the number of people poolside to maintain social distancing.
Please be considerate between lessons when social distancing can be a challenge
Please use the same social distance rules as you would if entering and exiting a supermarket for example. Please be patient with others and allow time for having to wait for changing room availability or room to move around inside the pool area. Do not arrive more than 5 minutes earlier than your lesson time. Our lessons will run in line with the Government’s new tier system. Thank you for your support.
Refund requests We are not able to credit, deduct or refund any payments for lessons impacted by the Government’s lockdowns due to Covid-19 for this term and any past or upcoming terms. More details on this are in our Terms and Conditions.
There will be someone at every venue for you to talk to.
Please watch our video on poolside procedures during current restrictions.
What should I do if I no longer want to continue my swimming lessons?
Although we do enjoy seeing our swimmers progress along their complete Swimstylers journey you are free to leave the swim school at any time. However, in all cases (including illness and holidays) we do not offer refunds or credits in the event of this happening as the payment made secures the place for the full term. Read more in our full Terms & Conditions.
What equipment should I bring to lessons?
A swim hat, float, and goggles should be brought to every lesson, and children to Oceana level are to wear inflated armbands. Adults do not require armbands but should bring a float, googles and swim hat.
What does my baby need to wear for lessons?
Babies to wear a swim nappy (disposable or reusable both ok) with normal swimwear over the top. There is no need for a neoprene nappy cover or a baby wetsuit but please use them if preferred. Please bring armbands to every lesson (ask at venue when appropriate for your child). Children in Parent & Baby Lessons do not require a swimming hat.
How do I use my lesson vouchers?
Previously issued goodwill lesson vouchers for the lockdowns that happened in 2020 have now expired. However, we will honour them for current swimmers booked onto our April to July 2021 term. Vouchers must be used in the first half of our April to July 2021 term (not extending past 5 June 2021). They will also be accepted for any of our Easter and May holiday Crash Courses.
Please note: these vouchers hold no monetary value and cannot be used as a credit for any April-July 2021 term-time lessons. We are unable to refund money lessons missed that arose as a direct impact of any Government lockdowns as per our Terms and Conditions.
I paid for a badge last term – when will I receive it?
We are aware that some swimmers are waiting for badges and will distribute them as soon as we can. Please appreciate that our current focus is on re-establishing lessons for our upcoming April 2021 term. We ask you to bear with us and we will look at distributing badges as soon as we can. Thank you.
How do I renew my lessons?
Our lessons typically follow school term dates and you will be emailed with next term’s renewal information. Spaces are limited due to our small class sizes, so lessons are booked on a first-come-first-served basis. We are not able to secure spaces without full payment.
When will you contact me?
Can I eat or take photos from the poolside?
No photography or filming is allowed during any of our lessons or at any pool location. No food or drink should be consumed on poolside or in the changing rooms.
Do you have any termly incentives?
If you introduce/recommend a friend to our swim school who goes on to book and pay for a full term of lessons you will receive £10 off your own next full-term payment or a half-term Crash Course as a thank you. Our crash courses are for children aged 3 years and over.
1. Can my child have a trial lesson before paying for the whole term?
We would like to encourage you to book a full term of lessons at the venue and day/time of your choice. If you are not sure if this session will suit you, we would be able to offer you the first lesson as a trial *subject to availability. This would be a paid trial, the cost to be advised by the office you are making your booking with.
2. Can we join your lessons half way through a term?
You are welcome to join us in the middle of a term. You will be charged only for the remaining amount of lessons. Due to the repetition of our weekly lesson plans it means that you will not miss out on anything!